Frequently Asked Questions
Everything you need to know about your Dylan Oaks experience.
What materials are used in Dylan Oaks jewelry?
We use premium materials including 18k Gold plating, Sterling Silver, and high-grade stainless steel to ensure durability and a luxurious finish for every piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days. For personalized or engraved items, please allow an additional 2-3 business days for our artisans to craft your unique piece.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy for most items in their original packaging. Please note that personalized and engraved jewelry are final sale and cannot be returned.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Dylan Oaks pouch provided.
Do you offer a warranty on your products?
Every Dylan Oaks purchase is backed by a 12-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.